Data Deletion Instructions

1. How to make a request

• Sign in to the LeCafé app with your account.
• Open the support screen and write that you want your account and personal data deleted.
• Because the request comes from the account you are signed in to, we do not ask for an identity document.

2. What is deleted

Your account data (name, e-mail, account matching identifier), phone number, date of birth declaration and session tokens are deleted or anonymised.

3. What is retained

Records we are legally required to keep are retained until their periods expire: rental and payment records for 10 years under financial legislation, access and traffic records for the period required by law. They are deleted when the period expires.

Fault logs are deleted automatically after 30 days.

4. Timeframe

Your request is concluded within the period prescribed by law (at the latest 30 days) and you are informed of the outcome.